Privacy Policy
Privacy and confidentiality
Introduction
This policy guarantees that personal information is protected and handled in line with the NDIS and applicable privacy legislation. We respect an individual’s right to privacy while also acknowledging that personal information must be gathered, preserved, and administered in order to offer a safe working environment and a high degree of quality.We use the information we gather to offer services to participants in a safe and healthy environment, to satisfy duty of care duties, to make appropriate referrals, and to perform commercial operations to support those services.
Applicability
When
Applies to all personal and sensitive personal information, including workers’ and participants’ personal information.
This rule applies to all firm secret information, which is any information that is not publicly available.
Who
This includes important management individuals, directors, full-time employees, part-time employees, casual workers, contractors, and volunteers.
Definitions
Data breach
A data breach is a sort of security incident in which personal, sensitive, or private information that is ordinarily secured is copied, transferred, viewed, stolen, or utilized by an unauthorized person or parties.
A data breach that puts persons in danger of significant damage must be reported to the Office of the Australian Information Commissioner.
Personal information
Personal information includes (regardless of its accuracy):
- Name
- Address
- Phone number
- Email address
- Date of birth
- Recorded opinions or notes about someone
- Any other information that could be used to identify someone.
Sensitive personal information
Sensitive personal information can include personalinformation that is normally private such as:
- Health information
- Ethnicity
- Political opinions
- Membership of a political association, professional
- Or trade association or trade union
- Religious beliefs or affiliations
Philosophical beliefs - Sexuality
- Criminal record
- Biometric information (such as finger prints).
Documents relevant to this policy
NDIS (Provider Registration and Practice Standards) Rules 2018 (Cth)
NDIS (Quality Indicators) Guidelines 2018 (Cth)
Privacy Act 1988 (Cth)
Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth) (legislation)
Privacy and confidentiality guidelines
- We are committed to complying with the privacy requirements of the Privacy Act, the Australian Privacy Principles and for Privacy Amendment (Notifiable Data Breaches) as required by organisations providing disability services
- We are fully committed to complying with the consent requirements of the NDIS Quality and Safeguarding
- Framework and relevant state or territory requirements
- We provide all individuals with access to information about the privacy of their personal information
- Each individual has the right to opt out of consenting to and providing their personal details if they wish
- Individuals have the right to request access to their personal records by requesting this with their contact person
- Where we are required to report to government funding bodies, information provided is non-identifiable and related to services and support hours provided, age, disability, language, and nationality
- Personal information will only be used by us and will not be shared outside the organisation without your
- Permission unless required by law (e.g. reporting assault, abuse, neglect, or where a court order is issued)
- Images or video footage of participants will not be used without their consent
- Participants have the option of being involved in external NDIS audits if they wish.
Security of information
- We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification and disclosure.
- Personal information is accessible to the participant and is able for use by relevant workers
- Security for personal information includes password protection for IT systems, locked filing cabinets and physical access restrictions with only authorised personnel permitted access
- Personal information no longer required is securely destroyed or de-identified.
Data breaches
- We will take reasonable steps to reduce the likelihood of a data breach occurring including storing personal
information securely and accessible only by relevant workers - If we know or suspect your personal information has been accessed by unauthorised parties, and we think this could cause you harm, we will take reasonable steps to reduce the chance of harm and advise you of the breach, and if necessary the Office of the Australian Information Commissioner.
Breach of privacy and confidentiality
- A breach of privacy and confidentiality is an incident—follow the Manage incident internally process to resolve
- A breach of privacy and confidentiality may require an investigation
- An intentional breach of privacy and confidentiality will result in disciplinary action up to and including
termination of employment.
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